CAREER OBJECTIVE
To establish a successful career in Information Technology, Financial Services, and Database Management within a corporate environment. I aim to leverage my skills by embracing challenges, contributing to organizational goals, and continuously enhancing my professional expertise. I seek to work in a progressive organization that fosters innovation, values diversity, and provides opportunities for professional growth.
EDUCATION
Govt. Senior Secondary School (HBSE)
Govt. Senior Secondary School (HBSE)
TECHNICAL SKILLS
Advanced Microsoft Excel
Pivot Tables & VLOOKUP
Data Analysis & Reporting
Dashboard Creation
SQL Database Management
Banking Software & CRM
Macros & Data Validation
Large-Scale Data Operations
PERSONAL DETAILS
Father's Name:
Mr. Puttan Lal
Date of Birth:
5th July 1997
Gender:
Male
Nationality:
Indian
Languages Known:
English, Hindi
PROFESSIONAL SKILLS
Financial Reconciliation
Process Improvement
Workflow Automation
Analytical Problem-Solving
Team Coordination
Stakeholder Management
Quality Assurance
KYC Management
PROJECTS & ACHIEVEMENTS
Successfully streamlined the onboarding process, reducing TAT by 30%
Developed Excel automation tools for transaction reconciliation, saving 10+ man-hours weekly
Implemented data analytics solutions for better fraud detection and risk management
Dashboard ( Excel And PowerBI)
1. Vrinda Store Excel Chart dashboard (Click for View)
2. Indo Nepal Money Remmitance Excel Chart dashboard (click for View)
1. Super market PowerBi Chart dashboard (Click for View)
2. Profit and Loss E-commerce PowerBi Chart dashboard (click for View)
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Signature: Rohan Lal
Place: Gurgaon
Sr. Operation Executive
IIBF & DRA Process Management
- Managed complete IIBF and DRA registration process for all candidates
- Collected payments through multiple channels and verified payment confirmations
- Coordinated and arranged training batches for IIBF and DRA candidates
- Communicated training schedules, exam dates, and important updates to participants
- Tracked exam results and shared them with candidates in a timely manner
Data Management & Reporting
- Maintained complete data records for registrations, payments, and training batches
- Prepared daily and weekly status reports for management review
- Implemented feedback system that improved candidate satisfaction by 30%
MIS & Operations Executive
MIS & Data Management
- Generated and maintained comprehensive daily, weekly, and monthly MIS reports
- Analyzed transaction data and KYC information for business insights
- Coordinated with internal teams for data-driven decision-making
- Prepared dialer calling data for telecalling teams and marketing campaigns
- Developed automated reporting systems reducing manual effort by 40%
Onboarding & KYC Management
- Managed end-to-end onboarding for AEPS, Merchant Referrals, Micro MATM & POS devices
- Implemented manual and e-KYC processes ensuring regulatory compliance
- Coordinated with partner banks (HDFC, ICICI, Axis) for agent onboarding
- Verified KYC documents and resolved validation issues
WFM & Data Associate
Workforce Management
- Created comprehensive reports and dashboards for RBL Bank's operations
- Collaborated with IT and finance teams to optimize ERP systems
- Conducted data analysis for strategic decision-making and resource allocation
- Managed workforce scheduling, capacity planning, and performance reporting
- Implemented technologies enhancing workforce efficiency by 15%
ADDITIONAL COMPETENCIES
Software Proficiency
Microsoft Office Suite
Advanced Excel Functions
SQL Query Tools
CRM Systems
Banking Applications
Data Visualization
Core Strengths
Process Optimization
Data Analysis
Team Leadership
Client Communication
Problem Resolution
Quality Control